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Artwork

  • Where can I find the artwork specifications information?

    You can find our artwork specifications here. Please be sure the check your artwork against our downloadable artwork guides/templates.

  • Do you have downloadable templates that I can use to help me create my artwork?

    Yes we do! You can find all our downloadable templates here. You can also see our artwork submission specifications here .

  • My artwork file is too large to upload – How should I supply my artwork to you?

    If your files are larger than 100MB, then you can send it to us through our wetransfer page (https://helloprint.wetransfer.com)

    Simply type your email address and select the artwork you want to send to us. Please remember to include your order number in the comments. This unique number can be found in the email you'll receive after placing your order. We will then link your artwork to your order.

    TIP: For the fastest results, always upload your artwork directly to your order. To make sure your order isn't delayed due to incorrect artwork, please check your artwork against our downloadable templates and our artwork specifications. Our templates can be found here, and our submission specifications here.

  • Can I combine artwork designs within one order?

    Prices on our website are based on one artwork per item in your cart, so if you have selected a quantity of 5, that means 5 prints of the one artwork.

    We can offer you low prices because we combine a lot of orders on large sheets. The start-up costs are shared with different orders on the sheet. When you want to order, for example, 5.000 flyers, we only have to pay start up costs for one spot. When you want to order 2.500 flyers twice, this means that we need to reserve two spots. That's why you pay these higher start-up costs per design. Even if there is one word different in the design, we will see both designs as separate orders. You have to place two items for 2,500 flyers in your shopping cart.

  • Can I order 5 posters or banners and upload 5 designs?

    The short answer is no. Prices on our website are based on one artwork per item in your cart, so if you have selected a quantity of 5, that means 5 prints of the one artwork.

    The correct way to order 5 items with 5 different artworks is to have 5 separate items in your shopping cart, and upload each different design to each item in your cart. If the product is exactly the same, you can simply add the item once to your cart, and then click on the 'duplicate' button in the first step of your checkout until you have the desired quantity in your cart, which you can then upload your separate artworks to.

  • How do I check on the progress of my order?

    You can keep updated on your order by logging into your personal account on our website and monitoring the order status there. For example, if you've uploaded new artwork, but your order status still says 'Please upload your artwork' then try uploading your artwork again. If this still doesn't change, please contact us to let us know. We always do our best to monitor things like this, but it's best to let us know just in case.

  • What is the minimum font size I can use in my artwork?

    We recommend a minimum font size of 6point font. Any font smaller than this will be extremely difficult to read once printed. Anything smaller than this will be printed at your own risk.

  • How do I check if my images/designs are high resolution?

    Standard printing resolution is 300DPI. The best way to check if you artwork or images are good quality or high resolution, is to zoom in very close and view your image at around 200% zoom. If your artwork is very pixelated and blurry, then it will appear this way when printed too. Always use the original high quality artwork and images when printing your designs. That being said, don't assume that the resolution is sufficient if the settings are set to 300DPI. It may be the case that you have used images, logos or texts in your design that are originally from lower quality. To avoid this, we recommend you to use the original files and never use images or logos from the internet. The use of programs like Paint (pro) or Picasa ensures that files are converted to 72DPI, so you will have a haze around your logo or text. Once again, you can test this by zooming into 200% and checking the quality of your artwork or images.

  • What do I do if I am not happy with my digital proof?

    When viewing your digital proof, you are viewing the file that will be sent to print. If you are not happy with this print, do not click the 'Approve' button. Instead, click on the 'upload new artwork' link and upload a new adjusted artwork which matches the result you are looking for.

  • How can I see where will my artwork be cut when viewing the digital proof?

    You might notice some crop marks on the four corners of your digital proof. This indicates where your artwork will be cut, and will not be visible on the printed result. Anything outside of these crop marks will not be visible on final print as it will be cut off. Your artwork should sit about 3mm past the crop marks on every edge to make sure there are no white edges on your final printed result. Please ensure that your text is about 5mm away from the cut line, otherwise you take the risk of any text being cut off the edge of your artwork.

  • What are the small lines in the corner of my digital proof?

    You might notice some crop marks on the four corners of your digital proof. This indicates where your artwork will be cut, and will not be visible on the printed result. Anything outside of these crop marks will not be visible on final print as it will be cut off. Your artwork should sit about 3mm past the crop marks on every edge for the best printed result.

  • I need to add bleed to my artwork but I don't know how.

    You can get around this by simply leaving a 1cm space between your text and the edge of your artwork on every side of your artwork. If you have a background colour in your artwork, this can go right to the edge, but keep all important images and text at least 1cm away from every edge of your artwork. We can then fit your artwork to size.

  • Why do I keep getting emails about my artwork?

    We will send you an email if your artwork does not pass our free artwork check. This is not meant to frustrate you, but to help you get the best final printed result possible. We want to help you get great prints, so that's why you've received the email with a concern about your artwork. Please remember that we can still print your artwork, however this will be at your own risk, and it might not result in a great final product. If you don't know what to do and our explanations aren't helping, you can also find some tips online simply by searching in Google.

  • Are there colours I should not use in my design?

    We do our best to show your colours exactly how you want it, but there are a number of colours, where the risk of colour deviation/chromatic aberration is a lot higher than other colours. Especially in orange and purple-blue colours, there is a chance that the colour in the design does not exactly correspond to the colour of your printed material. These colours are hard to mix on a large printing press. In addition to this, a number of colours that look blue on your screen could print slightly purple if there is also Magenta used in the colour. We're happy to give you advice to make sure your printing looks exactly as you intend it to.

  • What software should I use for my artwork?

    There are a number of programs with which you can achieve a perfect printed result and a number of programs that we believe that could also do the job. Basically we would prefer a PDF file generated from Adobe InDesign or Adobe Illustrator. Please see our submission specifications for more information about formatting the files. We also understand that it is difficult to design your own artwork. Therefore, you can also choose from our range of around 10,000 pre-made designs that are easy to customize to your own unique design.

  • Can I design my files in an online editor?

    At Helloprint you choose can submit your own artwork files if you'd like to. We will check your artwork for free to make sure it meets our requirements. We also understand that it is difficult to design your own artwork. That's why you also can choose from our wide range of design templates for many of our products, which you can perfectly customize to your own business and target audience.

  • Do I have to register to place an order?

    If you want to place an order at Helloprint you must tell us the correct contact details and delivery address where you want to receive your delivery. We only use this information for our records and it is not shared with other parties!

  • How long do I have to submit my artwork after I've placed the order?

    The delivery times on our website apply when we've received your payment and when your artwork files are approved (correct) before 9:30am. From that moment your order will be taken into production that day. If you are later than 9:30am, your initial delivery time will change. Usually this means your order will be delivered a day later. You don't have to count when your products will be delivered. Our website knows when your order has been made and shows you the date when we expect to deliver your products. Do you need your order faster? With our different production options you can choose a faster delivery option with an additional fee to receive your order faster.

  • Will I receive a digital proof by email?

    This depends on the product you've ordered and your artwork. Normally you will not receive a digital proof. The reason for this is because we have a professional team of designers who will check your artwork, so if there is any problems with your artwork due to incorrect sizes, formatting issues, incorrect bleed and margins, or a range of other problems, we will notify you as soon as we can by email. Occasionally if our artwork team is unsure of your design or want to confirm that the artwork layout is as you intended, they may choose to send you a digital proof for your approval, however this is not a normal service we provide and it is not something we guarantee. Any delays caused from you not approving a digital proof on time will usually result in a delay in your delivery date.

  • Will you check the spelling in my artwork?

    Simply said, no. All spelling should always be checked prior to submitting your artwork to us, and a digital proof, or the lack of one cannot be blamed for problems in your artwork that should have been fixed before submitting your artwork to us. We expect that the artwork you upload to your order is the artwork you want to be printed.

  • I've changed my artwork after I've approved my digital proof online. Can I change it for the latest version?

    Unfortunately this is not possible. We expect that the artwork you upload to your order is the artwork you want to be printed and will be sent straight to print if all artwork is correct. If you've approved a digital proof, this is then sent straight to our print shop to be printed and is not possible to change or cancel anything after that time.

  • Where can I upload my artwork?

    You can upload the artwork you want printed in step two of the shopping cart. It may be the case that you don't have the artwork available yet or that the design is not quite finished, in which case you can choose to upload your artwork later. Please be sure the check your artwork against our downloadable artwork guides/templates. You can also see our artwork submission specifications information here.

  • Do you have a design service?

    On our website you can choose from many different pre-made designs which you can easily customise to suit your needs. By adding your own logo, text and images, or by selecting from the range of images we offer, you can create a professional design completely for free. You can then order the final result through our website and receive your prints in no time!

    If small adjustments need to be made to your artwork, our artwork team might offer to make these changes for you if possible. Artwork charges do apply for these types of changes, which depends on the time and work involved.

  • Why do I receive a digital print proof?

    We usually use digital proofs to either show you how your finished product will look when printed, or to highlight any potential quality issues. If we do supply you with a digital proof, we require acceptance of this before commencing to print. Once approval has been given, this is cannot be reversed. When you approve a digital proof, you give your approval for us to proceed with the printing of the shown artwork for your order, regardless of any potential problems, so please check any digital proofs carefully to make sure you are happy with the quality and the artwork in the digital proof.

  • Can I create a design through your pre-made designs and then download the finished artwork to print elsewhere?

    All designs created on our online design tool, or through our pre-made designs can only be printed by placing your order through our website upon completion of your design. You can download a watermarked digital proof from our online design tool for your reference after completion of your artwork, however it is not possible to download a copy without a watermark over the artwork. When you order the finished artwork through our website, it will not be printed with the watermark.

  • Will the colours be the same on my screen and on my printed materials?

    Not necessarily. Colours on a computer or digital screen are displayed in the RGB colour spectrum whereas we print in the CMYK colour spectrum. This means that colour variations can occur if you have designed your product with RGB colouring. Most design software can be set to design in CMYK colour, thus eliminating this issue.

  • What is the difference between the basic artwork check and thorough artwork check?

    In your checkout you can choose either the free artwork check or the thorough artwork check. In the free artwork check the following items: the size of your artwork, text margin and the number of pages you've supplied compared to what you've ordered. When this is not correct, we will try to rescale it or rotate it if possible and will usually then present it to you for your approval with a digital proof. You might also be asked to change the artwork to suit the size you've ordered.

    The thorough artwork check covers all these points and also the following: folding lines, resolution, colour profile (CMYK or RBG), unwanted borders or frames.

    If there is a small problem that we can easily fix within a minute or two, we will do this for you quickly for free! If there is a concern raised from either the free or the thorough artwork check, you will be notified by email about this problem so you can correct the problem and then re-upload your amended artwork. Please note that sometimes this can sometimes cause a delay in your delivery date if your artwork is not correct.

    Please note that the thorough artwork check is not a design charge - we always require artwork to be supplied as you want it printed. We can not alter text, imagery or designs.

  • Will the colours be the same on my screen and on my printed materials?

    Not necessarily. Colours on a computer or digital screen are displayed in the RGB colour spectrum whereas we print in the CMYK colour spectrum. This means that colour variations can occur if you have designed your product with RGB colouring. Most design software can be set to design in CMYK colour, thus eliminating this issue.

  • How can I submit my artwork later?

    When placing your order you will be given the option to upload your artwork immediately or at a later stage. If you select to do so at a later stage, then this can be submitted through your account at any stage. Always check our downloadable templates for that product and our submission specifications before submitting your artwork.

    Please note that the original delivery date shown will not apply if your payment and artwork is not received and approved before 9:30am of each day.

  • The online design tool doesn't seem to work correctly. What should I do?

    Here's a few tips to make sure you get the best results.

    Firstly, make sure you are signed in to your account. This makes sure your design will be saved to your account when you click 'Save for later' or 'Done'. If you do not have an account you can create one here.

    Secondly, please use the internet browser Google Chrome for the best results. The online design software on our website will not work with some internet browsers and unfortunately cannot be used on an iPad.

    Thirdly, to access all available settings, make sure you click the 'pro' option in the top right of the design window. This then allows you to change and edit more of the design to suit your needs.

  • Do I get a digital proof?

    We have two artwork checks to choose from when placing an order; the basic artwork check (free) and the thorough artwork check (extra cost).

    Basic artwork check (free): When you choose for the free option, you confirm that your artwork complies with our artwork guidelines as mentioned in the submission specifications and product templates. This check will only look at a limited amount of points that can be found here.

    In most cases, if you upload your artwork when placing your order, we will immediately perform a basic artwork check on your artwork and you will be shown a digital proof straight after you’ve completed the payment stage of the checkout. If you are not shown a digital proof immediately, it means we’ll need a bit more time to perform a basic artwork check. Once this check is done and approved, it will be sent straight to print. In the case your artwork does not match our artwork submission specifications and product templates, we’ll contact you about your artwork.

    Thorough artwork check (extra cost): Our artwork team will manually check your artwork, which allows us to check on multiple points, which can be found here. They will then send you a digital.

    Please note that if you do not provide correct artwork to us, or if you do not approve the artwork within our cut off times, your estimated delivery date will change. Please note that even with the thorough artwork check, some responsibilities (like spelling) remain with you.

    Can’t fix your artwork? If you cannot provide artwork to us that matches our requirements, we also have a solution for you. Design from a Template (free): You can choose from many pre-made designs that you can easily alter to suit your needs. Design here.

    Helloprint Studio: If a template is not available for that product, or if you want a more personalised and exclusive design, you can also contact our Studio team, who can create a completely new design or amend your existing design for you. Contact our studio team here.

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