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Cancellations

  • Can I cancel my order?

    Cancellations are only possible if your order has not been taken into production. As almost all products are personalised and non-reusable products, it is not possible to cancel your order once printing has begun.

    If your order has not begun to be processed by our team, then you can cancel your order by contacting our customer service team by telephone or email as soon as possible. You can receive your money back in the form of a credit voucher for our website, or as a full refund to your account. No administration charge will be applied.

    If your order has begun to be processed by our team but has not been put into production yet, then you can cancel your order. You can receive your money back in the form of a credit voucher for the full amount of your order, or as a refund back into your account, however a £9.95 administration charge applies for a refund into your account.

  • Are there costs to cancel an order?

    If your order has not begun to be processed by our team, then you can cancel your order by contacting our customer service team by telephone or email as soon as possible.

    If your order has begun to be processed by our team but has not been taken into production yet, then you can cancel your order, however a £9.95 administration charge applies. If your order has been taken into production, it is unfortunately not possible to cancel your order.

  • I don't need my order anymore. Can I cancel?

    Cancellations are only possible if your order has not been taken into production. As almost all products are personalised and non-reusable products, it is not possible to cancel your order once printing has begun.

  • How do I cancel my order?

    To cancel your order, please contact us as soon as you can by calling us on 0203 695 4056 or simply send an email to hello@helloprint.co.uk with your order ID, stating that you'd like to cancel your order and the reason why. A cancellation charge of £9.95 applies. Please note that it is only possible to cancel your order if it has not been put into production yet.

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