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General

  • Where can I read the terms and conditions?

    Our terms and conditions can be found here. If you have more specific questions about your order, you can always contact us through our online contact page. Our staff would be more than happy to help.

  • How should I contact Helloprint?

    Our contact details can be found on our contact page. Prefer a free option? Contact us through our online chat service during business hours, or through our our online contact forms. Be sure to select the relevant contact topic so we can answer your questions as soon as we can. Feel free to contact us with any questions! If you need to speak with our team immediately, please call 0203 695 4056 and our staff will be happy to assist you during office hours.

  • What does it cost to call Helloprint?

    Calling Helloprint costs the local standard rate. Our staff will be happy to assist you during office hours. Prefer a free option? Contact us through our online chat service during business hours, or through our our online contact forms.

  • I've changed my artwork after I've approved my digital proof online. Can I change it for the latest version?

    Please call us immediately! Normally this is not possible, but if possible we will try to stop it before it starts being printed. We expect that the artwork you upload to your order is the artwork you want to be printed and will be sent straight to print if all artwork is correct. If you've approved a digital proof, this is then sent straight to our print shop to be printed, and is normally not possible to change or cancel anything after that time.

  • Do I need to create an account before I place an order?

    Yes. This is because you need to provide us with your delivery address and your contact information so we can have your order delivered to you safely and so we can contact you regarding your order if needed. Your information will not be given to any third parties.

  • How do I place an order on your website?

    To order a product, you need to firstly select all the options you want on the selections page for that product. Once you have selected an option from each section, the ’Add to Cart’ button will then become available. Click on that button to add the product with the selections you’ve made to your shopping cart. If you want to add more than one product to your shopping cart, go to that other product page and repeat this process until you have made all selections you’d like and then again click to add the item to your shopping cart.

    Once you have all the items in your shopping cart and you are ready to proceed to checkout and pay for your order, you can then proceed through the checkout by simply clicking on the price next to the shopping trolley image on the top right of the page.

    In your checkout you can upload the artwork for each order (one design per item in your cart) and then proceed to payment. Once you have paid for your order, you will receive an order number and we will then begin to check your artwork for you. For many products, you will also be shown a digital proof of your artwork for your approval during this checkout process. Please check this digital proof carefully. To print the shown artwork, simply click on the approve artwork button. If you are not happy with this artwork for any reason, for example, your text is too close to the edge, then do not approve the digital proof. Instead you should click on the link to upload a new file/artwork. You must then make the necessary adjustments to your artwork file, such as moving the text at least 1cm away from every edge of your artwork and then upload this amended artwork file to your order. Once you done this, you might be shown a new digital proof, or our artwork team might have a closer look into the changes you’ve made to help give you the desired outcome.

    Once in production it will be printed and then sent to you with the turnaround speed you have chosen.

  • Where can I check the status of my order?

    You can check the status of your order by logging into your account on our website. There you can see what stage your order is currently in and if there is any action required from you. You will also receive emails from us if there is a concern regarding your artwork, or to notify you that your artwork has been accepted. Normally you will also receive an email with a tracking link once your order is dispatched too, so you can follow the progress of your delivery all the way to your door!

    All this simply provide as an extra service to you. Simply arranged, without hassle!

  • Where can I request a quote?

    Need a product that is not available on our website? Or would you like a product on our website, but in a much larger quantity than offered? You can request a quote through our quotes form.

    Please check carefully to make sure the product you are looking for is not already available on our website. The prices shown on our website will always be the lowest prices available for that product.

  • Can I receive a free sample of a product?

    Currently we unfortunately don't offer a sample pack, or samples of individual products. We hope to have this option available on our website soon.

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