What is a photo mug?
Photo mugs are mugs made of ceramic or porcelain and are used to hold beverages such as tea and coffee. These high quality mugs are perfect for keeping your memories close or as a gift to a loved one.
How can I design my custom mug?
Open our editor and upload your favourite photos. Add text or shape your image however you like. You can also add a filter on top of the image to really make it pop! You can move the images around and position them wherever you like on the designated print area.
What are the dimensions of the product?
This mug has a diameter of 8 cm and a height of 9.5 cm. The print size is 20 x 7 cm all around the mug.
What photo(s) can I add to my personalised mug?
Add your favourite photos! The editor can process images in .PNG, .JPG, and .JPEG formats.
How many photos can I add to my mug?
You can add as many photos as you like to your mug. By default, the editor will ask you to upload 1 photo first. If you want to add more to your design, click on the three dots on the top and select ""Add photo"" to add another photo to your mug.
What material are photo mugs made out of?
The mug is made of ceramic. This product is both microwave and dishwasher safe.
Do you offer other colors?
This mug comes in white as the base colour. If you want a mug with different colours, we recommend you take a look at our mugs with colored handle
Can I buy a matching coaster to go with my photo mug?
Yes, you can. Take a look at our personalised coasters
if you are interested in matching your photo mug with a little extra pizazz.
What kind of photos do you recommend I choose for my Standard Mug?
For this Standard Mug, we recommend you to select photos that capture special moments and bring back fond memories! For the best experience, be sure to choose high-quality images. If you have any questions or concerns, our customer service team is here to help. If we notice that a photo may not meet our quality standards, we will work with you to find a solution that works for you.
What type of files can I upload for my mug?
For our Standard Mug, our editor accepts JPG and PNG formats for photos. PDF is not supported at this time, but if you have a PDF of your photo, please don't hesitate to contact our Customer Service team. They will be more than happy to assist you in converting the PDF to a supported format, such as JPG or PNG.
Do I need to add anything to my photos to make my mug print-ready?
Just easily upload and place your pictures on the place you desire! We have you covered by automatically adding a white border around your photo within the editor to account for any potential cutting deviations. This ensures that your photos will be printed correctly, making the process stress-free and enjoyable for you.
Will the colours on my photo mug look just like the colours on my screen?
Keep in mind that digital and printed photos may appear differently due to color processing differences. Phone and camera photos use the RGB color mode, which can print poorly and appear very dark. We convert RGB files to the CMYK color mode, used by printers for more accurate results. Please note that colors may vary by up to 10%.
Can I make collages with multiple photos for my photo mug using the editor?
Yes, the editor makes it easy for you to create stunning collages with multiple photos for your photo mug. You can choose from a variety of layouts and customize the design to your liking. This is a great way to add a personal touch to your mug and make it truly unique. Whether you want to create a collage of your favorite memories or a mosaic of special moments, the editor has all the tools you need to bring your vision to life. So go ahead and get creative – the possibilities are endless!
Can I add text to my photo mug?
Yes, you can easily add text to your design using our editor! Simply click on the menu (the three dots), select 'add text', type the text you want, and choose your desired font. The font that you select will be the font in which your text will be printed, so you can fully customize your design to match your personal style. Whether you want to add a short message, a quote, or a special date, our editor makes it quick and easy to add text to your design. So go ahead and get creative – the possibilities are endless!
Is it possible to change the picture I initially chose for a different one in the editor?
Yes, this is possible. To delete a photo and add a new one, simply select the photo you wish to delete and then choose the option to delete it. You can then add a new photo.
Which production technique(s) do you use for the photo mug?
For the production of your Standard Mug, we use sublimation printing. Sublimation is a technique that transfers images and text onto a variety of surfaces, such as photo mugs, using special transfer paper and sublimation ink. The ink is printed onto the paper, which is then placed onto the mug and pressed with high heat and pressure. This causes the ink to turn into a gas and bond with the molecules of the mug, creating a permanent, high-quality print.
Which carriers are used for delivery?
For the delivery of your Standard Mug we use multiple carriers. We use our most reliable carriers, which in most cases are UPS or DPD. Other carriers we use are DHL and even our own courier service. These carriers are used for certain products (depending on the size, the turnaround and the quantity).
What is the fastest possible turnaround for Standard Mug?
The fastest possible turnaround for Standard Mug is 8 working days. In the cart you are able to choose this faster turnaround at an additional cost.
I can't find the specifications I'm looking for. Are custom products possible?
If your material type, weight, quantity, size or other specification is not listed, you can request a quotation
. We will send you an offer within 1 working day. Depending on the complexity, this may take a bit longer.