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  • Free delivery over £30
  • 1000+ Printed Products
  • 5-Star Customer Service
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rules of the game

Just to make it clear

Your discount

Being a customer at Helloprint is rewarding, because we help each other grow.

We believe in doing fair business. If you choose Helloprint as a partner, you should receive something in return - hassle free. Simply put, higher discounts and great benefits for our most loyal customers.

We calculate your spend of the previous 12 months, based on that, we can see which discount level suits you best. You can use the table to easily see when you can apply for the next level. We’re always happy to reward loyal customers.

Exclusive deals

The best deals - exclusively for our loyal customers.

Each season we take a selection of the most relevant products and apply exclusive deals, only available to our PRO customers. Making Helloprint deals unmissable and benefits will only increase!

Free BASIC artwork check

We will always check your files for the most common errors and our specialists will be there to help.

Once you’ve uploaded your file, in 99% of cases it will be checked automatically without added costs, of any basic design technical errors. If you still aren’t quite sure of your file after this, you will get the opportunity to let your file be looked over by our artwork specialists, for free! They will check your artwork for the 5 most common mistakes that cannot be easily picked up by our automatic artwork checker. Once this is complete, you will receive a proof of your file in your account with notification via email, which you can choose to approve or to take the appropriate action.

Free PREMIUM artwork check

We check your files for free and put priority on the 15 most common design errors.

You’ll always receive the opportunity to run a free PREMIUM artwork check. This means that whenever you opt for a manual check by our specialists, they will apply our PREMIUM procedure. Your file will also receive priority over other files in the queue and notification of your design (approval of proof or proof issues) will be sent even faster than normal. Plus, our experts are checking your file for 15 rather than 5 common errors made in artwork, this is to assure that everything regarding your file will be perfect.

Free payment by invoice

Paying on invoice without additional costs.

Business customers can choose to pay on invoice at Helloprint, but to apply for this your account needs to have a full business registration with us. Once you reach the ‘Bronze’ status, you will not need to pay the £8 administration costs per order on invoice anymore.

Key Account Service

Always the best service - by being in contact with our dedicated Key Accounts team.

With the Key Account Service, you are always in touch with our most experienced team of professionals. This team of specialists consists of experts on different areas, such as; account management, product information, quotations, complaints and order management. This team is dedicated to assisting our Key clients so you can rest assure that you are receiving high-speed service from our most dynamic team. The team is available through an exclusive phone number, email address and chat service.

Free delivery*

Each order and all products delivered for free
(*with exception to square metre products such as panels, banners, etc.)

With free delivery, it doesn’t matter anymore how big your order is - we won’t apply any shipping costs (with exception to square metre products such as panels, banners, etc.). This means even small orders are worth ordering, as you won’t have to worry about minimum spend shipping costs anymore.

Free Print Store™ connection

Your own Print Store™ without setup fees worth £1999.

To our most loyal customers we would like to offer a Print Store™ without paying the usual setup fees worth £1999. Our Print Stores are a white label solution for customers that would like to offer our great products to their own clients under their own name.

Free Print Store™ subscription

Your own Print Store™ without the monthly subscription fee of £199.

For our best customers we offer the use of our Print Store solution for free. That’s why we will not be asking you for the monthly subscription fee of £199 when you have the ‘Free Print Store™ subscription’.

Key Account Plus Service

Your own contact person that takes care of everything

With the Key Account Plus Service you’ll get your own contact person at Helloprint. This person will make sure everything that everything will be arranged properly, so you can focus on the important things.

API Service*

Access to our product database through our API solution.

When you purchase print on a large scale we can imagine that you want to automate things as much as possible. We also think like you and would like to give you direct access to our products and orders through an API connection.
(*this service is currently in development and will be available soon)

Payment terms.

Flexible payment terms for our regular customers.

We completely understand that we can make your life easier by offering flexible payment terms. That’s why regular customers will receive personal payment terms that give them the space that they need to get everything sorted on their side first.

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