At Helloprint we promise that you will be 100% satisfied with your order. We ensure this with our 100% Satisfaction Guarantee: If you are not satisfied with your order, we will re-print free of charge or you will get your money back. Read how it works below.
If you are unhappy with your order, you can let us know via the complaint form. You indicate here why you are not satisfied and we ask you to send a photo of the product. Based on your photos we assess the complaint. If your complaint is valid, we give you one of the following three options:
If you choose to return your product, we will send you a shipping label directly by email. With this label, you can return your product free of charge. We do ask that you deliver your package to the nearest shipping point. Unfortunately we can’t arrange a pick up from your location.
With us you never pay too much. That’s something we promise with our ‘Lowest Price Guarantee’. How it works? Super easy. When you order a product with us but find it cheaper elsewhere, we will pay you back the difference.
We can offer you this guarantee when it’s exactly the same product that you compare our product with. This means that the product should be equal in: quantity, turnaround, size, material and similar specifications. Furthermore, it’s important that you let us know that you paid too much before the product has been delivered to you. Reporting a too high price to us can be done by sending us a message with at least a link to the product that you are comparing to our product. Our ‘Lowest Price Guarantee’ is only valid for products that are publicly sold with non-discount prices accessible for everyone.