At Helloprint we promise that you will be 100% satisfied with your order. We ensure this with our 100% Satisfaction Guarantee: If you are not satisfied with your order, we will re-print free of charge or you will get your money back. Read how it works below.
If you are unhappy with your order, you can let us know via the complaint form. You indicate here why you are not satisfied and we ask you to send a photo of the product. Based on your photos we give you three options:
If you choose to return your product, we will send you a shipping label directly by email. With this label, you can return your product free of charge. We do ask that you deliver your package to the nearest shipping point. Unfortunately we can’t arrange a pick up from your location.